1.

Lazy Man and Money
December 28th, 2006 at 5:58 pm

Finally, I’m with you on a company. I’ve been a customer of their phone service without a problem, but I switched to Vonage to save some money. The service with both is fine, but Vonage is cheaper and I was able to take my number across the nation.

I hate their cell phone company. Besides not working in my home (I guess any carrier could be like this, but I live in very populated area), it’s policies are bad. They had the bluetooth scandal awhile back. You couldn’t get your pictures off without paying for their service because they disabled the phone.

Next there’s the price for a dataplan. Verizon offers the same high-speed as Sprint’s. Verizon’s price is $40, my Sprint one is $10 because I was granfathered in, but it’s still only $15 today. And until recently Verizon was always the last to get the new phones like Palm Treo.

So let me get this straight… I have to wait a long time to get a disabled phone that doesn’t work in my home. And I’m supposed to pay you 4x more for that privilege? Amazing.

2.

Clever Dude
December 28th, 2006 at 8:34 pm

You hit the nail on the tele-head. After dealing with the fools that they call sales people each telling me something totally different and totally wrong about the phones and services I was researching, I just caved in and bought the one that looked the coolest (for my wife). If I compare it to Cingular, the phone would look like a brick with a keypad.

As for Vonage, you know I had both Vonage and Verizon Freedom Essentials at the same time, and I gotta vote for Vonage.

3.

jim
December 29th, 2006 at 11:20 am

There’s always a reason to hate a company and Verizon isn’t any different than any other company but I’m glad they’re going to start offering services in Howard County because Comcast has a stranglehold here. Competition is good.

4.

Broadband
November 10th, 2007 at 8:50 pm

You do realize that Verizon and Verizon Wireless are in-fact completely different companies right?

Verizon only owns 55% of Verizon Wireless while Vodofone has a 45% share.

While I agree I’ve had nothing but problems with Verizon landline service, Verizon Wireless has been a wholly different experience. I will admit they have their flaws, but they have been the most innovative and the first in the market to do some of the following:

- Pro-rated ETFs
- Price plan changes that never affect contract
- Annual upgrade of equipment

Just wanted to point that out.

Thanks!

5.

Theresa
May 4th, 2009 at 7:04 pm

Verizon sucks….. They dont help you and they charge 2 much for crap service. I dont know whats worse dial up or verizon dsl. what really sucks is that all we have here is verizon.

6.

Cash Advance Online
May 16th, 2009 at 9:04 am

i have hade version for a while now and i really love it.

7.

Sulumits Retsambew
June 24th, 2009 at 9:25 am

Where is verizon go now?

8.

Sulumits Retsambew
July 2nd, 2009 at 7:07 am

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9.

terri
November 14th, 2009 at 2:07 pm

Verizon sucks! It always goes down, no one works in the central offices, and the customer service and supervisors dont know whats going on and are rude.

10.

Molly
November 30th, 2009 at 1:37 pm

I hate Verizon!! I signed up for landline service and what was supposed to be a $35 phone bill was always $60, unless I actually called someone, then it was more than that!! There was always some kind of surcharge listed and I could NEVER understand it. They could Never explain. The only reason I signed with them was because I moved and my old phone company (They were GREAT) didn’t service the area that I’d moved to.

After about 3 years of Verizon, I decided to get a cell phone, b/c that would be cheaper than dealing with them and their crappy, unhelpful, rude customer service. When I called to pay my final bill and have my service disconnected, I got transferred to about 10 people, each with the mission of ensuring that I did not end my service. In the end, this one customer rep got soooo mad at me for still wanting to disconnnect my service that she didn’t allow me to pay my bill. Instead she just disconnected the line while I was on it with her. At that point, I hit a key on the phone so that I went straight back to Verizon b/c I needed to pay the bill. I got a 15 minute wait, a customer service rep in another department who needed to transfer me to another department and then another….and then waiting some more. I gave up and when the bill came in the mail, of course they billed me for the next month. I paid what I owed and had to fight the rest with collections.
Now they’ve taken over Alltel and I’m looking for a new cell phone company!!! Ewwwwwwww! I hate Verizon!!!

11.

Frank
January 6th, 2010 at 12:13 am

Get this — VZ called me and said I was eligible for early upgrade. My parents are on VZ so I can’t switch yet. Anyway, I went to the store to take the deal. I tell them what I want and they try to sell me the MyFi, Netbook and the phone. Why do I need 3 phone #s and two wireless devices? Dumb salespeople? I bought the Blackberry and “free” netbook deal — but they never credited my account for the “free” netbook. A week later the netbook got the blue screen error — so I went to return it. It took them a half hour to see me and review my account (they didn’t train the poor woman how to refund a netbook) , a 3/4 hour to refund and pay for the new computer (stupid process), 3 different managers to help the clerk, and 1 and a half hours to install and configure the new netbook (partly because they were “backed up” with new phone configs (so … why should I suffer?) ..” Then, I go home — and log in and get the sytem restart program. They didn’t even finish the install! All along the managers told me they were almost done. Almost done for 3+ hours! I’m done with VZ!

12.

ace sanders
March 5th, 2010 at 7:17 pm

IIIIIIIIIIIIIIIIIIIIIIIIIIIIII HATE VERIZON SO MUCH THEY CHARGE FOR EVERY THING THEY DO NOT CARE FOR THERE CUST. THEY WILL TELL YOU ANY THING SO DO NOT GO THERE AT ALL IM GOING BACK TO BRIGHT HOUSE ASAP I WILL PAY THE FEEDS TO GET OUT I HATE THEM SO MUCH

13.

George C
May 1st, 2010 at 3:18 pm

Agreed, VerLieZon SUCKS !!!!! I was employed with them for 23 yrs. , when they unjustly fired me & 3 others. When I started years ago (NY Telephone) it was a good company, they somewhat cared about the people they provided service to as well as it’s workers. As the company grew / expanded — Bell Atlantic — VerLieZon , they stopped giving a damn about the people who worked for them & you could forget about the people who they provided service to. Over the years they forced their employees (the regular guy, the person trying to eke out a living) not to give a damn about the people who use their service. It all became a numbers game — see how many people you can blow off in a day. Years ago , as a worker, you would stay on the phone or work on a problem until it was fixed, no matter how long it took. Quality was a priorty – do the job once , do it right so nobody would have to address it again. Any former, retired,or employees who were around before or around the time of the Bell System break-up know what I’m talking about. Todays phone company is embarassing. They claim to be a service company ,but god forbid they let their employees take the time to fix a problem without being reprimanded. Until the company changes its philosiphy , it will continue to suck — to work for and the service it provides.

14.

Verizon Hater
June 21st, 2010 at 5:37 pm

When you call to ask about your bill, Verizon is actually 40 different companies. Oh I’m sorry your old account was copper and I can’t see that since your new account is digital voice with FIOS, or at residential “you have to talk to business office”, at the business office “you have to talk to the residential office”. Ahhhhhhhhh! Time to start a new phone company!

15.

eWallet
June 22nd, 2010 at 5:09 pm

I’ve had good experience with verizon.. often times I get service in places where people with ATT do not…

16.

Michael Stone
July 12th, 2010 at 9:15 am

Land Line Service

I bought the land and then built the small but nice ‘get-away-cabin’ out of pocket and on holidays and weekends. Groundbreaking on the cabin was in 1998 and I’ve had a landline with Verizon since then.

This is the worst goddamned company that I’ve ever had to deal with! For 12-years I’ve had nothing but crappy service with static, bleed over calls or no service whatsoever for weeks at a time! I’ve had multiple service calls only to have the phone fail days later. It takes weeks to get a service date and many times they don’t even show up.

The latest and greatest (or should I say typical) was the service failed on a visit to the cabin mid-June (06/12/10). They told us that a service call was scheduled for June 30th-the soonest they could do. They texted and left a message that service was complete. Then, out of the blue, on July 3rd. another ‘service complete message’.

I drove the 200 miles to the cabin only to find that there was no evidence of service (the exterior junction box was still open from the last service call 4 months prior-tech forgot to close the phone company side). There was absolutely no service on the house lines. I had to drive 30 minutes to get a cell signal and call my wife.

She spent 45-minutes on the phone getting the runaround with customer service. After escalating we were promised emergency service the next day (Saturday 07/10/10). I waited all day and no one showed. I again drove to get cell service and called my wife. After the usual runaround we were promised to be the 4th. ticket for Sunday (07/11/10). Again, no one showed. I left at 5 pm last night and still had no service.

As soon as I get a weekday off I plan on filing a claim in small claims court in the county (Garrett County, MD.). I would also like to sue for breach of contract. I am exploring getting satellite internet so that I can, at least, say good night to my kids. I’ve done a little research on satellite phones but they seem expensive.

Is there no way we can defeat Verizon or find another option? I wouldn’t even be able to dial 911 in an emergency!

Any advice?

D.-

17.

E
July 12th, 2010 at 4:51 pm

I must say – I have NEVER ever experience any worse company than Verizon. It is truly unbelievable of how they try to get every penny out of people by lying, being sneaky and plain uncooperative. WATCH YOUR PHONE BILLS – you will surely find charges that shouldn’t be there – they hope you don’t catch it, but they are there. I used to have everything – home phone (was even going to switch to FIOS had appointment and everything until I called them to re-confirm everything when I found out that things they promised me on the original call were nothing but lies – I was glad I called to re-confirm and ending up cancelling appointment and service all together), internet, direct tv and cell phone with them. I cancelled all but the cell phone which I can’t because I am still stuck in this stupid contracts, can’t wait for contract to run out and switch to any other cell phone company, cause anything is better than “Verizon Screw you Over”!!!!

18.

moonstone
August 24th, 2010 at 7:44 pm

Hehe this is hilarious!! I’m in agreement all the way on this one. Sony, hmm, I still like my portable CD player; maybe throw in an honorable mention for a few of those oil companies? Or, Bank of America, just because they have the most annoying music on hold in the known universe, it’s like something composed by a Vogon to torture you. I’m sure they did it on purpose to get as many people so simply give up as possible. It’s so bad will never forgive them as long as I live, unless they give me a suitcase full of free cash, then we’ll talk.

19.

John Grumpy
October 12th, 2010 at 8:39 pm

Great board. I’m glad I’m not alone here … too bad there’s not a great central location for this good content. Here’s my story … I can’t add much more than … one day, Verizon will be sorry they put their customers last. 10 months ago — a retail store tried to screw me. Lying that I qualified for buy 1 get 1 free … the salesman said I would pay for both phones now but get a refund for one later. The refund never came. The retail store said there never was such a deal but took the return after I found out the refund was never going to come. During the return, somehow my numbers got switched! I lost my phone #! They had switched my broadband and my phone numbers. Insane. So I contacted the company. They took 2 months to get the issue straightened out with the retail store and then another month to get my money back. What a hassle. The worst part was that for the rest of the year — my plan was messed up. They never canceled the screw up the retail store did – and even though I returned the equipment they kept charging me for equipment I no longer had. Recently, I called to disconnect one of our numbers and they said I had to pay an early termination fee. I’ve had the line over two years but when I returned the said phones a year earlier — they kept those phones in the system and marked my contract as starting then. They wiped out the fact that I’ve had these phones for years. Apparently there are over 7 pages of notes on my case. Every time I call another agent has to put me on hold for 10 minutes. And some of them don’t understand what happened then. And still, problems from that first issue last year continue. I’m done with Verizon. I’m glad Sprint and Clear are offering great 4G plans at very good prices and Virgin is giving away their 3G broadband Wifi for only $40/mo for UNLIMITED GB. What a rip-off Verizon is. I’m glad to be a Verizon ex-customer. I predict in a few years Sprint and Clear will take over the lead from Verizon. Their service is so bad they just keep alienating people. John

20.

JBone
October 19th, 2010 at 4:17 pm

Verizon is the worst in everything they do. The way they treat the customers and employees is terrible. I hope they go under.

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Laura
December 24th, 2010 at 4:59 pm

My internet service is $60 a month for 5GB or 5120MB…but somehow, for the first time, I exceeded allowance by 818MB this past billing cycle (probably from uploading my vacation photos, but I still find it hard to believe).

At my current plan I should have been charged $204.50 just for the overage. But since they have a cap, they ONLY charged me $190 in addition to the base $60. The Verizon rep was telling me this like I should be grateful.

And that it was my fault that I had an old data plan that charged more than the new rate plan at the same data usage level…which would have made the overage $38. Yes, that’s right. Only $38.

So, because I didn’t know that I was eligible for a new plan since September 2010, I’ve been penalized.

I even tried speaking with a supervisor. Basically, “they’re legitimate charges per your current plan, so you’ll have to pay the $190. There’s nothing I or anyone else here can do about it.”

I was a Verizon cellular customer for at least 10 years. Mobile broadband for 2+ years. And land line for 10+ years. I even tried their terrible web hosting service for 18 months. This meant nothing.

Well, there is something I can do.

Keep fighting. Dispute the charge which automatically goes to my credit card. Switch carriers…just ordered AT&T service for mobile internet. And I just ordered land phone service from yet another carrier…and I get to keep my existing phone number. And I switched to an iphone over the summer with AT&T because they roll-over unused minutes…Verizon doesn’t but they nick you every second you’re over plan!

And last, but not least, I can tell everyone I know and recommend any service but Verizon!

I should have known that Verizon doesn’t care about loyal customers. I never got one inquiry — email, phone call, survey, nothing! — as to why I dropped cell service with them after 10+ years.

Within a matter of weeks, Verizon will be completely gone from my life! Yes, divorce from service providers takes time even after ordering services from new providers!

26.

Retro Toaster
December 25th, 2010 at 12:20 am

Have to agree, I’m pretty anti-Verizon too – although I’m kinda anti-AT&T (an inherited dislike from Pac Bell that they gobbled up).

27.

pissed off
December 29th, 2010 at 6:44 pm

Verizon FiOS high speed internet service and telephone.
I had DSL, and was suckered into this bundle of money sucking voulchers with no way back. I used to pay $20.00/month, but now pay almost $115.00/month. Problems, you bet! And it’s always the modem, they say. Lol, there service is a joke, all there interested in is that you pay money and they spend as little as possible. They expect and demand you “the costumer” to do the trouble diagnostics with them over your cell phone for hours! Then when the new modem arrives 3-5 days later, you the costumer, the person who pays the bill for service is now suppose to repair to system. Then spend more time on the phone with them to finish the repair. When you’re done, you get to put the old modem in a box, drive down to UPS and ship it, all on your time. Now here is the best part, if something happens to this old modem (lost or whatever), they send you the bill for it as if it were new! How is that for service? Now I want to go back to DSL but they won’t let me! They say they don’t go back, disconnect only. So I said ok ill look for someone else, and I found out that they have a monopoly in my neighborhood on the phone line. So now I have to choices, cable, or satellite. And I need to cut back on spending money so I will have to cut it!
Also performance is faster the dsl, but, a big but, it sucks do to its not constant, it drops a lot!

Pissed off

28.

RJH
February 11th, 2011 at 10:26 am

Verizon is not a “people” or customer service oriented company. They are into “profit” and not “personnel.”

The company does not have an ear to listen to it’s customers. If it did, it would not have the bad reputation it has now.

“Verizon, your customers are trying to tell you something. Why are you not listening?”

29.

zara
March 25th, 2011 at 10:40 pm

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30.

Stink Bug
April 1st, 2011 at 9:05 am

Yeah, my verizon phone bill keeps getting high and higher. I agree with you.

31.

1300 Number
April 2nd, 2011 at 4:15 am

Although you have explained well your sentiments on the matter, I hope you could have conveyed it in a less bias way. I’d like to thank you for this post so that this company will not be able to fool prospect customers from over charging and despicable customer service.

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33.

Oscar
April 20th, 2011 at 4:43 pm

I currently work for this company and I can’t begin to tell you how much I HATE VERIZON. All of VERIZON…..The asses at the top are sucking off the equity of years of service and have NO itegrity or morals. I don’t have a land line or cell phone with them…I HATE VERIZON…I am making a resume’ as we speak and will take the next buyout offer to rid myself of the filth of this company. I WANT to take care of my customers, but they do everything to NOT care about the customer…Thanks for ruining a dedicated employee. Any MANAGER in this company is simply a “YES” bitch and have sold their souls. My 5th level managers are so out of touch with reality. Watch “Verizon waste” on youtube. Feel some of my pain…I HATE VERIZON…

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May 8th, 2011 at 11:19 pm

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June 20th, 2011 at 2:43 am

You really got some good motives to have Verizon.. but I like them. I how their phones look.

41.

Blake
June 22nd, 2011 at 4:05 pm

We pay for 1.5mb/s data and we get 50kb/s on average. We have called verizon for it a little over twenty times and they won’t fix it. They are the only internet other than dial-up offered out here. The same way they won’t tell us how much data usage per month we use they won’t tell us why we still have to pay full price for the measly little 50kb/s we get. Thankfully we got a verizon employee to tell us what the real trouble is: they let more people get dsl in our area than their hardware could actually support for our area. Now we still pay for 1.5mb/s and our internet is shared over the 300+ people who live in this area. Way to go verizon, I can’t wait until we can free ourselves of the verizon, tyrannic monopoly we suffer under.

42.

is pneumonia contagious
July 5th, 2011 at 3:12 am

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Property Marbella
July 10th, 2011 at 12:37 am

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btoscar
December 14th, 2011 at 12:39 pm

I have been having problems with Verizon for a few years now. Just a few days ago I was on my cell phone with one of their reps for over 76 mins! When the dust finally cleared my internet was back up, but my Vonage service was not. The rep told me that It may “possibly” be my Vonage modem and to contact them for a new Static IP address.So now it is not hooked up to my Vonage modem. Which means I have no phone service! I contacted Vonage via email. Well a little over a hour after My long tech support help my internet shuts down for the entire night. LOL…my Vonage modem is (still) NOT connected to my dsl modem. So what now Verizon?

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DE
January 11th, 2012 at 8:07 pm

For years…and years…and years…every month I received 1 statement (for internet and phone) and for all those years I sent you 1 payment. Life was grand. However, when I cancelled my service – I somehow needed to predict that Verizon was sending me 2 different bills, on 2 different billing cycles, with 2 different balances. I somehow needed to know that when they sent me a statement (labeled “final bill”) in October for $49and then a few weeks later a statement (labeled “revised final bill”) – with a $26 refund check… I needed to predict that they were still expecting $49.
After cashing my refund check and thinking things were great – I got a call from a collection agency — out of the BLUE. After a lot of shouting, calling Verizon and more shouting…I learned that the refund was for Internet (which is on billing cycle ‘A’) but I still owed money for phone (on billing cycle ‘B’. I went online, paid the final 49 – screen says $0 due. I got ANOTHER revised final bill – $0 due.
And guess what — I GOT ANOTHER REFUND (for the $49) and now the COLLECTION AGENCY is calling again. Nice!

63.

Val
January 11th, 2012 at 9:11 pm

I hate verizon with a passion…!!!!!!!!!! cant wait till my stupid contract ends. I feel legally robbed every month!!! everytime i pay my bill, i get super angry because its unbelievable how much they charge for their shitty overpriced service.

64.

Eric
January 23rd, 2012 at 2:41 pm

I hate Verizon. I had DSL service and my modem broke. I called customer service and they mailed me a new modem. The next month I was charged $100 for not returning the broken modem. I called and pleaded to drop the $100 charge and even offered to send the broken modem to drop the charge but NO luck.

I just cancelled in December and spoke to 5 different customer service people and NO ONE COULD answer if I should return the modem. Finally someone said that I had it for a year so I didn’t have to return it. I called back a dozen times to find out about my final bill. They were unable to look-up my account since I cancelled. I had my account # and all my information but they said I was deleted from the system. WTF. I had autopay setup and they deducted my final bill from my account with some extra fees. Finally I spoke to someone who had to check in a backdoor area and look up my account and I was charged $80 for an early termination fee since I was under a verbal contract. What contract was that? I honestly feel they can get away with whatever they want and no one can do anything about it. I even looked into filing a claim with the BBB but on Verizons site says they are not accreditted under the BBB. I wonder why? lol I will no longer deal with Verizon for as long as I live.

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