Monday, April 23, 2007

Everything You Ever Wanted to Know About Dry Loop DSL

Author: Nick
Category: Money
Topics: ,

get dsl without a landline with dry loop dsl

If this is your first visit to Punny Money, there’s a 75% chance you came here via a search engine. And if you came from a search engine, there’s a 1 in 10 probability that you were looking for information on “Dry Loop DSL.” Unfortunately for you, the only news you’ll find here on dry loop DSL is one of my many rants against Verizon.

But since so many of you are arriving here looking for information on dry loop DSL, it’s about time I write a proper article to tell you everything you need to know… in short-attention-span FAQ form!

Frequently Asked Questions About Dry Loop DSL

What is DSL?

DSL stands for digital subscriber line and is one of the high-speed internet services many phone companies around the world have to offer. Unlike cable or fiber-optic internet, DSL needs only an existing phone line to service your home or business. And unlike dial-up, it’s not stupidly slow. Since DSL uses existing phone lines and is normally offered by telecommunications providers, it is usually packaged with land-line telephone service.

What is “dry loop” DSL?

Dry loop DSL, sometimes called “naked” or “cheap hooker” DSL, is DSL internet service not packaged with land-line telephone service. A home or business can have dry loop DSL without needing a land-line phone or dial tone.

What’s so great about dry loop DSL?

Dry loop DSL is exactly the same as packaged DSL except you don’t have to pay for a land-line. As cellular phones become more and more popular, many people are opting to ditch their expensive and rarely used land-line phone service and use only a cell phone. Until a couple of years ago, this posed a problem for DSL customers who were required to have a land-line phone in order to subscribe to DSL service.

Are there any differences in service quality between dry loop and packaged DSL?

As far as I know, there shouldn’t be. It’s the same DSL service as packaged. Some users report slower speeds on a dry loop; others report faster speeds.

When did dry loop DSL service begin?

Dry loop DSL started popping up in the U.S in 2004. Originally offered only by Qwest Communications, it is now offered by a couple other companies, most notably Verizon.

How can I find out if dry loop DSL is available in my area?

Within the United States, dry loop DSL is not yet widely available. It may be available in some parts of certain states and not available in others. Here are some of the webpages you can use to search if a telecom offers dry loop in your area.

Verizon (yes, the page looks a little funny, but it works)
http://www22.verizon.com/forhomedsl/channels/dsl/dryloop/

Qwest
http://www.qwest.com/residential/internet/dslstandalone.html

Speakeasy
http://www.speakeasy.net/home/onelink/

If dry loop isn’t yet available in your area, that may soon change. Thanks to some recent big telecom mergers, AT&T and Verizon have been ordered by the Federal Communications Commission to expand their dry loop availability. Try again in a few months and it might be available then.

Outside of the United States, there are several countries where you can find dry loop DSL. Canada, for example, supports dry loop, and a few companies there offer it for an additional fee. Other countries, like the United Kingdom, do not yet have support for dry loop DSL.

How much does dry loop DSL cost?

Dry loop DSL is usually a tad costlier than a DSL service packaged with land-line service. For example, some cheaper DSL services are $15/month when you also sign up for $40/month land-line service; the same DSL service may cost you $20/month when purchased unbundled with a land-line. But if you rarely or never use your land-line, you’ll still save a bundle of money by getting rid of the land-line and paying a few bucks extra a month for DSL.

In some areas, dry loop DSL costs the same as packaged DSL. As with land-line prices, DSL service charges vary from one place to another. Sometimes next-door neighbors are even quoted different prices on the same phone or DSL services. You’ll have to ask your DSL provider for their fees at your location.

I have land-line service right now. Can I switch to dry loop?

If it’s available in your area, yes. You should be able to call up a service provider and ask them to activate dry loop DSL. You don’t even need to get dry loop DSL from the same provider as your current land-line or packaged service.

Note that there may still be additional setup fees involved with switching from bundled to dry loop DSL.

I have no phone service right now. Can I start on a dry loop?

Eh, probably not without first signing up for a land-line, especially if you’re looking to get Verizon’s dry loop service. Verizon will almost certainly require you to start on a package deal, but you can drop the land-line as soon as the DSL service is activated. As usual, there may be additional fees involved with adding or dropping services.

I want dry loop DSL service, but I also want to make calls from my home phone.

You’re in luck! Simply sign up for dry loop DSL service and you can pick from one of the many voice over IP (VoIP) providers which should run just fine on dry loop internet. And they’ll usually cost a lot less per month than land-line telephone service.

Anything else I should know before signing up for DSL service?

Yes. Depending on what company you sign up with for dry loop DSL, you may be in a position of having to deal with several companies if issues arise. For example, read about one person’s experience when Speakeasy provided the DSL, Covad leased the phone lines, and Verizon owned the residential phone box. To summarize, one company screwing up could break your dry loop DSL service even if another company provides the actual service. Not only that, but getting the situation repaired can be tricky.

As with any service, your experience may vary. If possible, sign up for a trial period with no early termination fee. Don’t hesitate to file complaints about companies whose incompetence interferes with your internet service.

Do you have a question about dry loop DSL? Add a comment and ask!

143 Responses

1.

Clever Dude
April 24th, 2007 at 10:56 am

I pay $26.99 each month for Verizon Dry Loop DSL (768kbps speed). It makes me really consider asking Comcast for a $30 per month deal on cable internet. VOIP just doesn’t work well on the slower DSL speeds.

Also, I have to pay for Dry Loop via credit card (or check card) rather than get billed. I don’t really like allowing Verizon direct access to my card, but it seems like a necessary evil considering I would otherwise need to pay $40+ per month for the additional land line service.

2.

Nick
April 24th, 2007 at 1:41 pm

Verizon (and perhaps other land-line companies) offers cheap, limited-minute plans for under $20/month that you can use to get packaged DSL plans. This is another alternative for people who need limited use of a land-line phone or simply don’t want to go the dry loop route.

3.

Master Allan
April 24th, 2007 at 10:38 pm

Following up on what Nick said…

I called SBC (now AT&T) in Texas and signed up for DSL and added metered service as my phone line. Metered or sometimes Measured is a low cost option rarely advertised and it cost me about $10 / month. I was limited to 25 incoming/outgoing calls a month, + 8 cents a call after the 25. I never used the analog phone but not only did it work but it was cheaper than regular phone service at about $25-$30 / month. Thankfully I now have QWEST and naked DSL.

I also moved into an apartment complex that was serviced by “Verizon Avenue”. For $35 / month, month-to-month, no contracts, you had 1.5Mbps download, no phone service needed. The apartment was wired differently, two RJ-11 phone jacks instead of one on the panel. Oddly I decided I wanted phone service and would use the top jack but the interior wiring was defective. I had a DSL modem plugged into one jack, and the other voice phone service jack was dead and never worked. Weird!

4.

Clever Dude
May 9th, 2007 at 11:33 pm

Nick, regarding the discounted options for phone service through Verizon, I tried their limited plan (the most basic where you paid 8 cents per call), but for some reason kept getting charged for about 100 calls per month. We only ever checked our verizon voicemail once or twice a week, so we inevitably had to call verizon to get a correction every month. Even after the correction, the bills ran about $15-20 a month, for a plan that was advertised for about $6. They tacked on so many charges, fees and taxes that it cost as much as Vonage’s 500 minute plan.

That was 3 years ago, and I switched to cable modem and vonage. Comcast was running $30 per month for a year, so it was a better deal at the time (since VOIP isn’t too smooth or clear on 768kbps DSL).

5.

Pams
June 19th, 2007 at 2:00 pm

I have dsl for over a year without a dial tone. We had a bod rain storm in late April (Philadelphia, Pa) and the line went down. I called verizon and the next morning it was back up. 2 weeks later it rained again the line went down. Now Verizon tells me I can’t get the internet because I don’t have a dial tone and they can’t explain how I’ve had it for more than a year without one. We talked and I agreed to the dry-loop it took 3 1/2 weeks to set up before they called me with a computer generated message letting me know my Dsl Dry Loop was up and running. I was told to turn all computers off make sure the jack was plugged in and reset the router. I still am unable to get the dry-loop to work. Verizon wants me to believe its the line in my home but if nothing is surpose to change then my line inside are fine. Is there something else I need to do from the computer to recognize the line? Do I need to ping the IP address for the line?
Can some on e help.

6.

Jatin
October 3rd, 2007 at 11:31 am

I live in Bay Area CA. You are right. I called ATT but got lot of run around and no answer. A lady confirmed $23.99(express) and $28.99(pro) but she was in mid-west. So she transferred me to another number for CA. They checked availability and asked $45.99 for express and $49.99 for Pro. Looks like they are playing game so people stay stuck to their land line.

7.

Lorraine
October 27th, 2007 at 6:50 pm

Thank you for this article. I just ordered VOIP service and want to use my current phone number. My current phone service is with AT&T, and my DSL service is with Verizon. Does this mean I already have a dry loop? When my AT&Tservice is discontinued by the VOIP service will the Verizon DSL service remain? Can I then port my current phone number to my VOIP service.

Thanks,
Lorraine

8.

Nick
October 28th, 2007 at 2:13 pm

Lorraine,

Thanks for your comment. Your situation is pretty unique, but I’ll do my best to answer your question.

You may or may not currently be on a dry loop because you have a home phone line. I’m guessing you had the AT&T phone line first, then added the Verizon DSL line later. When you got the Verizon DSL, they probably looked first to see if you had a home phone line, saw that you did, were disappointed that it wasn’t with them, maybe tried to get you to switch your land line to Verizon, and then activated your DSL service along your existing home phone line.

Your situation is similar to how some people have one company that generates the electricity and another that supplies it to their home and maintains the power lines. In this case, AT&T provides the land line Verizon *may* need for its DSL service. I say “may” because Verizon may be using that AT&T phone line, or it may be that Verizon has you on a dry loop. In order to find out for sure, you’ll have to call Verizon and ask.

When you call Verizon, ask them if you are currently on a dry loop. If they say yes, then feel free to drop your AT&T land line and your VOIP service should work just fine with the Verizon DSL. If they say no, ask them if you are eligible for a dry loop. If they say that you are eligible (and assuming they’re telling the truth that you’re currently not on dry loop), you may need to activate dry loop service before dropping your AT&T landline. If they say you are not currently on AND not eligible for dry loop DSL, you’re probably stuck with the AT&T land line if you want to keep your DSL… that is, unless Verizon is lying about their dry loop availability which, as you’ve seen from my article on the topic, is entirely possible. Unfortunately the only group that can tell you if Verizon is lying is—you guessed it—Verizon!

I hope that helps and wasn’t too confusing.

9.

Mike
December 27th, 2007 at 12:52 pm

Hello-

After hours of getting the run around from ATT, I finally got someone who could give me the answers I was looking for except this one….

I have DSL bundle with my home phone from ATT. ATT has a VOIP service call Callvantage. It is 20 month for current customers. The problem seems to be that the bundle needs to be broken up.

Is this correct?

I was told by ATT that in order for me to move to Callvantage with the same phone number, they would change my DSL under my number to another (dry loop wasn’t mentioned) number and change the callvantage to my now home number.

Does this sound right?

I have DSL Elite for 35 @month and the Callvantage (Local and long distance) would be 20@month (for being a ATT customer). So that’s 55@month total + no set-up fee + tax for all this would be a steaming deal right?

10.

Nick
December 27th, 2007 at 4:52 pm

Mike, that sounds about right from what I’ve heard about AT&T’s Callvantage service. And that does sound like a pretty good deal for that DSL speed and VoIP package!

11.

Mad LK
January 4th, 2008 at 1:52 am

If you want to be an early adopter of this, be ready for some pains b/c AT&T is making it miserable for me to transfer. But we need enough early adopters to tell AT&T to screw off and unbundle their services…

I live in San Francisco and had AT&T High Speed, placed the order on 12/24/07 for $23.99 dry loop service. What a joke. They screwed up my order and so didn’t place it (after telling me it’d take two business days to get done). The originally scheduled downtime happened (on 12/31) but the uptime sure hasn’t yet. It was planned for 1/2 but on 1/3 I checked and found out that the “order hadn’t been placed”. WTF?

Currently no department wants to take responsibility to get this done, even though someone there screwed up the order.

They first told me it’d take 2 business days, now they’re saying 5 biz days from the date of the “fixed” order and that “Dry Loop cases don’t have escalations because they are not a priority.” (I’m appalled that they can say this with a regretful tone – it’s condescending)

Customer service reps are sweet but ineffective – if AT&T wants to keep its techier clients they need to get with the times. This is 2008 and Silicon Valley – play nice before the Google gets in on your turf.

12.

DJJOEY
January 22nd, 2008 at 9:35 pm

I ordered dry loop on 01/16, the rep stated it would shut off on 01/18. Since I picked a three day weekend it would be down for 6 days. Fortunately, ATT went out on 01/22 and setup dry loop a day early. They had dsl up and running that same day.

13.

John
April 3rd, 2008 at 8:28 pm

Jerks at AT&T (like Verizon) will not let you pay for dry loop online. You can CALL and pay. You can send a check, but can’t pay online. You can pay for ATT PHONE online. You can pay for ATT Yahoo INTERNET online. You can pay for ATT Cell online. Just not dry loop dsl. Think ATT / Verizon are trying to prove a point?

14.

Cutter
April 25th, 2008 at 7:51 am

Thought I would mention that I checked (through the link posted in your rant) if Verizon had Dry Loop available for my apartment. My apartment was listed but they were sorry that the service was not yet available in my area. I actually have Dry Loop DSL service. Are they trying to discourage new accounts? Ummmmm.

15.

Dallas Tx
May 27th, 2008 at 1:34 pm

I am looking into switching from my current AT&T express DSL to dry loop. I called the number on my bill for internet services and spoke to an AT&T rep. I was told that dry loop *is* offered in my area, and that it would be $5 more than my existing charge of $25 for 1.5MB/384KB service. I haven’t pulled the trigger on anything yet, but other than the extra five buck, it all seems easy enough to do. The rep even gave me info on how to port my existing land line phone number to my intended VoIP provider. Other than a possible lack of billing options am I missing something?

16.

Ken
July 27th, 2008 at 1:08 am

Here is my dry loop saga. I dropped my home phone service because I never used it. Thinking that since the phone and DSL were billed seperate they should be seperate. I was wrong. I received an Email sayiny they were sorry to hear I cancelled my high speed internet. I called the number listed and spoke to several people in India who were useless. I could not find out anything and since my phone was not in service and my DSL was I thought I was OK. When my internet went down I called back. Since I no longer had a home phone number I could not get to a real person until I started screaming into the phone. Evidently the automated system recognizes profanity and immediatly transfered my call to, you guessed it, India. I finally learned about dry loop service and signed up. The lady I finally talked to was great. She gave me a dummy number to use when I call in and got eveything hookeed up. I was out of service for only a few days and my service was up two days earlier than they said it would be. Their customer service SUCKS and I hope whoever made the decision to ship it to India gets hemmeroids, but if you call enough you can get someone who speaks english.

17.

Pilgrim
July 31st, 2008 at 12:39 pm

I had no trouble ordering dry loop without a regular phone line from Verizon in fall of 2007, so as far as “I have no phone service right now. Can I start on a dry loop?”, maybe. It took some fooling around to get a line that delivered any kind of speed, but luckily I had a great Verizon tech and he took care of it all. Pretty much my only good experience with Verizon et al in the last 20 years.

18.

Scott Sanders
August 16th, 2008 at 5:10 pm

AT&T Missouri will give you dry loop DSL, but only at 1.5/384 speeds. When I had DSL on my land line, I had 6/512 service. When I switched to Dry Loop, they would only give me 1.5/384. They said if I bundled with a voice line, I could get faster, but if not, that is the fastest I could get. There is no technical reason for this at all. AT&T just wants to screw with you and force you to purchase something you don’t need or want. They know most dry loopers are going to VOIP, and also know 1.5/384 is pretty weak for VOIP. This is a total scam by AT&T and they should be investigated.

19.

Thomas Snyder
August 17th, 2008 at 9:28 am

I recently purchased Dry-Loop DSL from Verizon on 8/10/08 and everything went good over the phone exept lack of communication on verizons part. Usual with the land-line verison you can call up the next day you receive your package in the mail and get your service turned on, but this time when I asked to have this done they said I would have to wait a week and a half for my service to get turned on. This irritated me because they werent telling my why, finally i got an attitude with the lady and she told me that a service technician had to come out and rewire the verizon box outside my house, we i thought was idiodic because they couldnt send one of there surplus amount of technician to my house the next day to rewire a box that would take ten minutes to do, and if i could get the box open with going to court i would have done it myself. The point is verizon needs to tell their customers what is going on. And I am curious to see how well the speed is especially with the new westell 7500 i received, if is slower then normal dsl im going to be p*ssed. Thanks for listening.

20.

Mark Jones
August 18th, 2008 at 4:07 pm

Dry Loop in a perfect world is a great deal. In a not so perfect world it’s easy to loose because it looks like a dead wire to the phone guy. So once you turn off your dialtone DSL and go with the Dry Loop DSL it looks like a spare or dead wire to the next tech.

Right now we have more Dial Tone DSL loops in our network so we can get the right line most of the time. Just think when the whole network goes to all looking like a dead – spare wire. That Dialtone that used to protect your phone line from getting noisy and identified your line is no longer there…

Of course we haven’t thought it out that far yet. Untill we do we will be serving it up the way you want it and save you a few bucks from time to time….the aggravation of being with out for a while well it’s just like a noisy cell phone connection we just get used to it and expect to have to call them back a few extra times. GRIN! I have 4 cell phones, 2 wireless G3 laptops and a land line DSL with dialtone. They told me it would save me money.. HA! Dry Loop DSL not for this at&t teck. It’s too easy to say ” Well there was nothing on it and I thought it was a spare line it tested spare”

DSL is a great service Dry or with Dialtone. I install them both daily.

Mark Jones

21.

maggiechristie@yahoo.com
August 26th, 2008 at 7:59 pm

Can you suggest a provider to go with? I currently pay $88.00 a month for land line unlimited long distance and am SICK of it. I need to get a dry loop line but Verizon isnt very helpful and they want me to jump through hoops just to get the dry loop service. HELP!!
Will I have to go without DSL to get the dry loop?
What about the best VOIP provider?

Thanks,

Maggie

22.

JOchoa
September 7th, 2008 at 11:20 am

Hi maggiechristie@yahoo.com,

Let me see if i can help you out. Chances are good that you will have to go without dsl until your dry loop is set up. Usually, it takes about a week though i have heard of it taking much longer so plan ahead. As far as VOIP providers go, i currently have vonage and after a bit of hassle with getting it setup correctly(3 separate vonage tech visits and 1 att tech) it works just fine. Listen, expect a certain amount of inconvenience with this process as it is new and will probably never be embraced totally by big phone companies. See, they make their money off of phone service, its their bread and butter. So they wont go quietly or make it easy breezy for you.

note* when dry loop is to be setup, a seperate phone line should be ran. Make sure you know what you’re suppose to be getting and ask as many questions as possible. Don’t hesitate. Good Luck

23.

Tim
September 8th, 2008 at 9:09 pm

Tell Verizon you want naked dsl, otherwise known as dry loop. Be fervent and don’t get talked out of it, they must listen to you, the consumer. Usually, they will give more credence if you have a land line currently. I pay $31.99 a month for dry loop. I was paying about $10/month more for the lowest dsl package after my promotional pricing ($15/month) ended.

24.

EACat
September 26th, 2008 at 2:56 pm

So basically with a dry loop,do you just connect the computer to the phone or is anything else involved?
Thanks.

Ed

25.

Gail
October 28th, 2008 at 12:22 am

I have a dry loop dsl with Verizon and am now having a problem using my phone jacks with Vonage…..only one phone rings in the whole house out of 5 jacks.
Any solution to this outside of buying all new phones??

26.

Mark
November 30th, 2008 at 2:04 am

I currently have Both Verizon landline and DSL, I have a feeling that by going for “Dry Loop” they are going to rape me on the DSL, so I am thinking of dropping EVERYTHING from my landline but keeping it active. I’m from New Jersey any idea what stripped to the bone basic phone would cost me a month? just for the unavoidable fees? I am thinking of going with ooma anyone have that VIOP service, how is it?

27.

SusieQ
December 9th, 2008 at 2:03 pm

We have Verizon land line and DSL. We have just found out about the Dry Loop here is my questions. I would have to pay a fee for Dry Loop and for DSL? (right) Could I then use Dock and Talk with my cel phones because we both have cel phons trying to cut some of the expences because between all of them we are putting down a chunk of change per month. We don’t use Land line for anything except faxes. Is there a way to fax over the internet so we can dump our land line conection all together? Thanks for any answers yoy all can give us!!

28.

Eileen
December 13th, 2008 at 12:06 am

I just got rid of my Verizon landline. They were charging me an additional $39.99/mo for DSL — 768 kbs. Current promo deal in Mass is $39.99/mo for DSL 3 MB. The Verizon rep switched me over to that. So I save the cost of the landline and get a higher DSL speed for the price I was already paying.

BUT I am in the boat SusieQ spoke of — I can’t figure out how to send a fax from my computer without a landline. I thought about plugging in a duplex wall jack adapter and putting a splitter on the printer’s phone line, and plugging the bare modem into the other jack. But I bet I no longer have a dial tone so that won’t work. Haven’t tried it yet.

I would rather drive to the office to fax something than pay $42 every month for a local line I never use.

29.

Stan
January 2nd, 2009 at 3:23 pm

I’ve had ATT DSL on my land line for 4-5 years now with little or no problems. I just recently found out about dry loop from an in-law who works for ATT. I pay $28 a month for phone and $30 for DSL. When I called ATT to ask about dry loop, I was told my DSL would increase to $40/month, a net savings of $18/month. However, the tech then told me it would be a charge of $75 for a service call and $40 more to rewire the house jack, which by the way, would be the ONLY jack I could use for the computer hook up. Apparently the “rewire” can be done by the homeowner to save some $$, but I have no idea what’s involved. Does anyone have any idea what needs to be done to the existing jack for it to convert to dry loop or is this another extortion attempt by the phone company?

30.

Karl Ellison
January 3rd, 2009 at 6:13 am

Eileen wrote : I can’t figure out how to send a fax from my computer without a land line.

I had the same concern … but then the light almost blinded me. You don’t need a modem connected to a phone line anymore – GOOGLE “free fax” and you will find many free faxing services. You select a free service, and on their web page your attach the fax document, fill in the fax#, and the website faxes your document instantly. It even emails you with the final status (success/fail). I’ve used FAXZero with no issues. I’ve since retired my modem and stopped worrying about this issue!

31.

Antonio
January 25th, 2009 at 9:01 pm

when i get dry loop service does a technician come to my house or is it automatic?

32.

toph24
February 11th, 2009 at 1:44 am

Nice FAQ…
I’ve got Verizon’s dry loop service 7.1MB down, 1.0MB up for ~$40/month. A technician had to come out to my apartment in Redondo Beach, CA and “confirm” that it was working properly as part of the overall installation service. He had to login to special Verizon website with his RSA keyfob and confirm with their server that my connection had been established. When I initially placed the order for the dry loop, they wanted to charge me $100 bucks to have a technician come out and I told them to get bent and i’d get cable from Time Warner. Needless to say, they waived the $100 on-site technician fee. Now i’m just waiting for FIOS. It’s available in my area, but I need more people in my apartment complex to sign up for service before they bring the fiber in from the street. Tech said it was approximately a $10,000 investment that Verizon would front the money for and make it up in regular billing over the next ‘X’ years if I could get at least 4 other units to sign up.

33.

C Wolf
February 16th, 2009 at 5:34 pm

Any cheaper deal than Verizon current $24.99 monthly for 1.0MB with year comittment? Queens NY
Thanks inadvance

34.

C Wolf
February 16th, 2009 at 5:38 pm

For Dry Loop

35.

C Wolf
February 16th, 2009 at 5:42 pm

I have Vonage for phone service, needed to keep intouch the the family in Europe, way cheap.

36.

Jeff
February 21st, 2009 at 4:50 pm

In December I called Verizon (in VA) about dropping voice service and keeping my DSL. They said that would be no problem and the rate for DSL service would not change. However, according to my first billing statement since the switch, they jacked up my rate for DSL from $29.95 to $49.99 now that I no longer take voice service. Not only did the Verizon customer service rep mislead me, but it appears Verizon is subsidizing its competitive broadband service with regulated telephone rates if it has to increase broadband charges to make up for revenue lost on providing voice service.

37.

Rene
February 25th, 2009 at 10:10 am

Same thing happened to me with Verizon in MD. I called about switching to dryloop only and they told me fine; but i would have to pay for a new line to be installed, blah, blah. So i just switched my home phone number to ooma and my dsl automatically switched to dryloop without the charge. However, now Verizon wants to charge for $45.99 for dsl which i use to pay only $29.99. I will be raising hell with them because on their internet site it advertises the SAME PRICE for DSL dryloop and with landline. So why are they jacking up my monthly rate when it is publicly advertised what the rate is? We shall see how this turns out…..

38.

Eric
February 25th, 2009 at 12:44 pm

Here is a conversation I just had with a Verizon tech that may help alot of you.

We are routing you to a chat representative. Thank you for contacting our Verizon High Speed Internet department. Your average wait time is 6 seconds.

You are now chatting with Harvey.

you: hi

Harvey: Hello. Thank you for visiting our chat service. How can I help you experience the cutting-edge technology of our High Speed Internet?

you: The $19.99 a month dsl is what i pay right?No hidden charges.

Harvey: There is a shipping charge of $19.99.

you: but my monthy bill will be 19.99 a month…thats it?

Harvey: Yes that monthly charges are going to be $19.99/mo. No addition to that at all.

you: i have phone service,but when i get dsl i want to use a dryloop…does that cost the same?

you: verizon phone

Harvey: Yes there is no difference in dry loop services or with the home phone.

you: so after getting dsl,i can drop my landline service and just use dsl?

Harvey: Yes you can do that, there will be no problems at all.

you: fantastic.you were a big help…thax.

39.

Lee
February 25th, 2009 at 2:02 pm

I have DSL through DSL Extreme (using ATT Lines) and ATT local phone service. I would like to get OOMA and drop my ATT. I called DSL Extreme and they said if I canceled ATT then my DSL service would go down with it. Anyone know a way around this?

40.

Jeff
February 26th, 2009 at 9:46 am

I have a nearly identical chat transcript with “Harvey” through Verizon’s online chat. He is the Verizon rep that told me the following when I asked if I could drop landline telephone service and keep my DSL:

* * *

Harvey: Hi Jeff. Sure you can keep the DSL services there will be no problems at all!

you: Do you know what the rate for DSL would be in Virginia without local phone service? I believe my speed is 1.5 Mbps download.

Harvey: Well the rate will remain the same. There will be no changes in the rates.

you: Very good. Those were my only questions. Thanks, Harvey.

* * *

I called Verizon today and someone said that was a misstatement. The rate for dry loop DSL in VA is $49.99 per month on a month-to-month contract of $41.99 a month for an annual contract (3 Mbps). (As it turns our my service WAS 3 Mbps, so the $41.99 would be the same service I was paying $29.95 a month for) I called another Verizon office and was told they have a promotion for dry loop at $31.99 , but it’s not available to me because I’m an existing customer.

So there it is: if you’re an existing Verizon customer, you are screwed if you try to order dry loop.

41.

Mordi
April 14th, 2009 at 3:09 pm

It seems this Article is a bit outdated, just because of the time it was posted, and how dry loop DSL has become more widely recognized now in 2009 — My question is, does anyone have any information about Dry-Loop providers in the SouthEast *OTHER* than At&t ? I know ATT has it, as their commercials are plastered -everywhere- and my mailbox is constantly packed with the DSL “Now, no phone service required!!!” flyers……..but, I really do not want to call ATT for this service unless its a last resort because of their absolutely appauling customer service, and their endless list of hidden fees……….I’ve used ATT many times, I know how they work, and I know I do *not* want to give them any more of my business unless it’s my only option…….but I deserately want to get off my tethering plan. My tethering plan is amazingly cheap – which is why we got it – but it is horrendous. They filter your connection through a proxy, it’s a craptacular Dial-up connection, so the proxy only slows down that already retardedly slow speed to the “omg, shoot me in the head, I might as well not have any internet” speed. I do -not- want this plan anymore at all, but I -hate- ATT with a passion.
I would greatly appreciate it if anyone has any further information on updated Dry Loop DSL providers.

42.

travelgeek
April 18th, 2009 at 10:23 am

Can a a dry loop dsl service be used on any phone line on the go for travel?

43.

Michael
May 8th, 2009 at 2:32 pm

I am currently using att dryloop dsl, is it possible to use a fax machine? If so, how would I install since my land line is innactive?

44.

-jc
July 29th, 2009 at 7:36 am

Verizon had 768K dry loop available for $19.95 and I ordered it but, first, I had to run the gauntlet of their marketing program. Here’s how it went:

Like so many organizations, from departments of motor vehicles to banks, not particularly bright or trained people are used as the front line because they do what they’re told and wouldn’t dream of trying to help you negotiate the system.

The Verizon salesman, a young, progressively surly (as our exchange wore-on), Black man, kept trying to get the bump to 1 meg. He kept quoting a dollar more than had been advertised and acted like that was all that was available. By pressing, I was able to get what I wanted and my VOIP (Magic Jack) works just fine, if I’m not downloading video or doing something intensive at the same time. But this tactic undoubtedly wears many people down.

Often my speed is higher than ordered and, while guaranteed 1 meg might be worth a dollar more, I’ll be damned if I’ll buy something when I’m treated like I was by Verizon. I loath phone companies, particularly wireless outfits, utility providers, and anyone else who has a virtual monopoly and abuses me because of it.

To Verizon’s credit, their customer service, after you have DSL, is excellent and courteous. The sales people must be paid next-to-nothing or driven by threats or commissions on volume and I resent such cynical treatment of prospective customers.

45.

Gayle
September 30th, 2009 at 1:09 pm

I just ordered “Magic Jack”, for $49 one time charge and $19 per YEAR. It’s great! I changed my internet provider to a dry loop with AT&T, which is $19.99 per month. They gave me that rate becasue I agreed to use them for my cell phone service, which I limited my use down to $30 per month. I also canceled my land line. I plug my magicJack into the usb port on my computer, and yipee! Free home phone. Now, I have been referred to “K7″ company for free faxing. I still haven’t tried it yet, but supposedly I will be able to send and receive faxes at no cost!
Now, I am searching for a company that will give me the dry loop connection for $20 per month, and then find an emergency phone that will cost no more than $10 per month. Seriously cool!!!

46.

Ryan
October 31st, 2009 at 9:01 pm

I Have 3 seperate ph lines at my address 1 hm. line, bus. line and fax. my bus. line has att formaly sbc dls. Im intrested in the new att uverse tv service but was told that I couldnt get it cause I have dsl running to my home. I told the att rep that that dsl line is a business and has its own # so why cant the uverse be installed on my residence hm. line. and to this day its been a problem
now I’ve spoken with two att uverse tech in the neighborhood and they tell me that I can still install Uverse since the dls is on its own line. this was told to att but they still insist that it cant be done. any suggestion?

47.

Vlad
January 9th, 2010 at 6:06 pm

I live in Toronto, Canada, and just got my “dry loop” installed in addition to my standard telephone line. Bell Canada does not openly advertise this option and their reps are somewhat reluctant to provide it – they repeatedly asked me what I need it for. However, they won’t refuse a direct request, so the key is to know what it is and why you want it and to be persistent. There is a one time fee of ~CA$100, but I’m quite confident one can get it waived.

It’s been only a couple of days, but my DSL seems to be both faster and more stable now. As a fringe benefit, they also replaced the 40 year old line between the telephone pole and my house and the distribution block.

48.

bluedog
January 15th, 2010 at 11:36 pm

I live in west Michigan, 49419 zip, in a township where Verizon has a total monopoly on phone. They are the only provider for a land line (and I have tried all others with no luck).
Phone is costing me $45 a month (more like low $70 after all the taxes). They won’t even look at DSL for us. Area is somewhat covered by broadcast wifi, but speed varies from 144k to 2M and seems to be down more than up (and that costs $50 per month!)
We are a little rural, being centered between 3 small towns each about 6 miles away, but we have a substation within 2 miles and there is about 250 homes within this radius. We have 40 homes in our street alone that would probably all switch immediately for anything better than what we have today.
Is a dry line something that would have to be done by Verizon, or could there be other options?

49.

land-line be gone
January 26th, 2010 at 3:52 pm

Gayle,

If you’re still out there. You may want to consider using netTalk (www.nettalk.com) instead of Magic Jack in combo with your dry loop DSL. netTalk does not require a PC and there is no fees past the initial $100 purchase. It also reports to have many other advantages over Magic Jack–including faxing capability. I don’t work for them, but just came across their info on http://www.egadget.com.

My problem is that my land-line is AT&T, but my DSL is from a local provider that rents the line from AT&T, so I am pretty sure that my local IP would not be able to give me a dry loop. Therefore, I think I would have to drop them and go with AT&T DSL with a dry loop.

50.

land-line be gone
January 26th, 2010 at 3:54 pm

Edit: I meant http://www.engadget.com. Also, you need to cofirm that your router is compatible with nettalk’s device.

51.

mel
February 5th, 2010 at 3:59 pm

Do you still get charge the $16 Federal line charge for dry loop DSL? The reason I asked is because I pay $50 for phone & DSL add taxes and the federal line charge – my bill is $69 a month. If I switch to dry loop – DSL only will cost $42 a month. Adding taxes and federal line charge to that I’m only saving about $8 a month.

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bambro
April 22nd, 2010 at 7:29 pm

very informative ‘rant’ on dry loop. thanks for all the info.

53.

Gordon de Leon
April 29th, 2010 at 11:34 am

I have had earthlink for about 10 years and have had it go down once or twice a year causing me to spend hours on the phone to India trying to get it resolved. I am having AT&T install a dry loop and the suffix will be att.net as I will be dropping Earthlink. Is this AT&T hook-up separate from Verizon?

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C Vosburgh
April 30th, 2010 at 1:51 pm

Can I get Wi-Fi with a Dry loop DSL?

55.

RningOnFumes
June 2nd, 2010 at 1:37 am

C Vosburgh,

Wi-fi is dependent on the router you have not the service. If you can get dry loop, it is DSL so yes you can have Wi-Fi with it if you have that capability in the router you use.

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July 26th, 2010 at 4:46 am

expected I would have to go through the whole process of getting my 1.5mb, but since the guy was there I was like, cool, let’s take care of it now.

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August 7th, 2010 at 10:10 pm

Dry loop dsl is great. You get the high speed internet service without having to pay for local phone service. This is especially great because so many people don’t use local phone now because of the convenience of cell phone use.

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August 25th, 2010 at 5:20 am

This is an awesome info about Loop DSL. I was really searching it.

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August 29th, 2010 at 4:41 pm

Yeah, it really sucks having to pay for a phone subscription just to get ADSL installed. I can’t wait for 4G wireless broadband to take off and then we can get up to 100Mbps anywhere.

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August 31st, 2010 at 8:20 pm

I hope that helps and wasn’t too confusing.

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September 15th, 2010 at 5:32 am

Good article, Each and every point is good enough.

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meanleekim
September 27th, 2010 at 5:06 am

at least verizon is looking for ways to lower down their cost. majority of the people are just subscribing for dsl stuffs because of the price, which at&t took advantage with. they packed all the stuffs that they had including internet and voip which incredibly sucks.

good post by the way and very informative at the same time, even though i read it belatedly.

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September 29th, 2010 at 3:50 am

The dsl connection really helps out when you connect a Magic Jack device to it because the bandwidth is needed when you are downloading heavily and wanting to talk at the same time.

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October 25th, 2010 at 7:15 am

If dry loop DSL is unavailable in your area, there are several options. One option is opting for traditional DSL…
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December 2nd, 2010 at 11:01 am

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Freedomiq
January 10th, 2011 at 1:20 pm

It sounds like the company I go through uses Dry Loop DSL, if that includes high speed internet. If so, I’ve never had any problems with it and couldn’t be happier with my service.

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January 17th, 2011 at 4:00 am

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February 4th, 2011 at 4:08 am

Traditional DSL is typically bundled with a landline phone. That’s because this type of broadband service transmits data over the same telephone wire as voice service.

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February 11th, 2011 at 8:29 pm

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February 23rd, 2011 at 5:17 pm

I have a phone line but it does not have highspeed capability,will dryloop still work

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March 1st, 2011 at 6:16 pm

@Ken

Ken,

The phone line you use for your normal telephone and the line for DSL are exactly the same. DSL operates over the same copper wire but at a higher frequency (which is why you need filters for your voice lines).

If Dry Loop is available in your area, it will work over your phone lines.

Caesar

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June 13th, 2011 at 4:42 am

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June 14th, 2011 at 3:30 pm

I’m trying to switch over to Ooma for my phone service. They require dry-loop DSL. My Internet provider (Earthlink) doesn’t provide it. But if I go through the phone company, and then basically drop my phone provider, won’t the dry-loop DSL go away as well? This is confusing.

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December 1st, 2011 at 6:51 pm

Currently, my tenant has landline phone service via time warner cable, which sadly is not serviceable by regular dsl service. However, the house’ main phone line is qualified for dry loop dsl. Now, is it possible to avail of the dry loop dsl service without affecting my tenant’s cable landline phone service? I want my dry loop dsl service for myself, and my tenant’s cable landline phone service as his.

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Mike
January 29th, 2012 at 2:15 pm

I am going to ask a stupid and likely “obvious” questions.

I am considering a dry loop DSL with a different company
than my land line service (AT&T).
If anyone knows AT&T……they don’t do anything for
nothing.
QUESTION: Am I still going to be “paying” AT&T for the
use of their phone lines, even though my DSL service is
through another company?
If my service goes out due to damage or loss of these
lines….. Who is responsible for fixing it? AT&T or the
DSL Company?
I do NOT want to end up paying two companies for one
service. (now AT&T charges for stupid itemized things such
as “line use” & “connectivity” fees)

Any helpful answers appreciated

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March 27th, 2012 at 10:00 pm

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Sorry, the comment form is closed at this time.


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